On Building an Optimization Agency: The Inception & The Future

Growing

Around 2007, Matty Wishnow had a revelation about decision-making: most decisions businesses make—whether it’s a marketing plan, a design brief, or a feature on a product roadmap—are “really a bunch of hypotheses masquerading as priorities.” He realized that most businesses didn’t really employ data or testing to drive their decisions.

“It was almost just like something that somebody had to check off on a checklist, all the analysis was postmortem; everything was still driven by gut,” Matty told me.

This epiphany drove him to start a digital agency called Clearhead. Today, some of Clearhead’s clients include Adidas, Fresh Direct, Blu Dot, Sephora, Keurig, and Patagonia.

I spoke with Matty and Brian at Clearhead, about how they approach client engagements, how they’ve seen the optimization landscape change over the years, and advice for agencies starting to offer optimization.

Your Email Open Rate is High? That’s Nice.

email open rate

A high open rate is nice. It’s an important signal you’re writing evocative subject lines and optimizing your send time. But if people don’t take action or convert on that email they opened, then the act of opening is much less meaningful. Getting maximum value out of A/B testing marketing email requires optimizing for key metrics that really matter to the business—and open rate is not one of them.

French Girls Loves Optimization

Scotch Mornington

How many times have you seen Titanic? Enough to remember the moment Rose tells Jack to “draw me like one of your French girls”? Well, a group of iOS developers from Scranton, PA remember… and they created an app inspired by it.

The app has risen in popularity over the last year, surpassing 1 million downloads in July 2014. With A/B testing, French Girls’ lean team is turning the majority of those downloads into actively engaged, activated users. Here’s how they’re doing it, lessons they’re learning along the way, and why they named the app French Girls.

Key Elements of Delightful Connected Experiences Across Web and Mobile

Connected experiences across web and mobile

What do excellent experiences across web and mobile look like? They are consistent, seamless, available, and context specific across channels. As people move from web to mobile app, they are able to pick up where they left off. The company’s voice, tone and brand should be consistent whether a customer is using an app or laptop. The experience between platforms should be continuous.

This type of connectivity is an aspiration for many businesses, a goal that may seem unattainable due to technical constraints. Whether or not you can achieve this level of connectivity today, understanding the key elements and examples of great web to mobile experiences is a great place to start.