Showing posts in “Inside Optimizely

Top 5 Reasons to Attend OptiCon 2014

Rand_Fishkin

Have you heard? We’re hosting our first-ever user conference in less than three months. Today, we have a host of exciting announcements to make, including additions to our speaker lineup and our keynote! If you’re still in the dark about OptiCon, read on to learn more.

We Wrote a Book! 202 Pages You Should Visit (Offline)

Dan Siroker and Pete Koomen Signing Books

TL;DR

-We wrote a book called A/B Testing: The Most Powerful Way to Turn Clicks into Customers and it’s available today!
-We had this opportunity to share testing stories from Dell, Netflix, Etsy, Wikipedia, Disney and more because of our amazing customers.
-Chapter three is available for free download.
-We hope you read it and tell us what you think.

Why A Great Customer Support Team Generates Successful Customers

Ricky Rayhkenberg, the first hire to do customer support at Optimizely – support that doesn't suck.

I was the first person hired to do customer support at Optimizely. This was two years ago when the company consisted of two co-founders and two engineers. It’s a good sign that even at the very beginning customer support was a top priority. I came from a technical background and didn’t have too much experience working with customers directly. This gave me an opportunity to approach my position from a new perspective.