How Liftopia Optimized Their SEM Checkout Funnel for a 24% Lift in Revenue

If you have a website today, chances are you’re using search engine marketing (SEM) to drive more visitors to it. SEM is a powerful way to drive highly-qualified traffic– searchers who are looking for Liftopia Logosomething specifically-related to the good or service you provide – to your site. But once they get there, then what?

Website optimization can make the dollars you spend on SEM campaigns  more effective by driving more clicks, purchases, and engagement from these visitors. It’s insanely simple and extremely powerful. Here’s how Liftopia did it.

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Why the Marketplace Fairness Act Won’t Hurt Your Online Sales

Shop button on keyboardThe Senate is expected to pass a bill today that would require online retailers to collect state and local sales tax. Some e-commerce sites, like eBay, argue this will remove the competitive advantage online retailers once held in offering lower prices than brick and mortar stores. Moral of the story: If you’re an e-commerce site or plan to ever make a purchase online, head for the hills! Prices are rising! It’s the death of online shopping! Just kidding. I’m here to convince you otherwise.

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Posted in Ecommerce, News & Events | 1 Reply

‘Tis the Season – to Make Sure Your Retargeting is Holiday-Ready

This is a guest post from Jonathan Lau, content and marketing manager at AdRoll, a leading retargeting platform.

Image source icanhascheezburger.com

It’s go time for marketers! While customers are busy wading through department stores bursting with decorations or beginning to research potential present ideas for grandma online, marketers are executing strategy carefully-devised many months ago.

A marketer’s preparation comes from experience. Black Friday, Cyber Monday and the weeks leading up to Christmas comprise one of the most, if not the most, busy and lucrative periods all year. In 2011, ComScore reported that “consumers in the U.S. spent $816 million online on Black Friday, a 26% increase over 2010’s Black Friday.” Just a few days ago, they reported, “online retail spending reached $41.9 billion for [Q3], up 15% versus a year ago.” Based on these reports, we can only expect stronger numbers this year.

Optimizely customers are data-driven decision-makers looking to get the most out of their site through testing. Here at AdRoll, we know that every advertiser is on the lookout for data-driven tips and tricks to boost their ROI. To that end, if you’re using retargeting in your marketing mix, you’ll want to take a few moments to optimize your campaigns before the mad holiday frenzy!

1. Integrate your approach. Campaigns targeting multiple networks ensure that your ad reaches your audience in as many places as possible. Earlier this year, Facebook launched Facebook Exchange (FBX), opening up advertising powered by first-party data, such as retargeting, to their 1 billion monthly users. AdRoll was one of the select companies granted access to FBX inventory and has served hundred of campaigns since with great success. Our initial results yielded 16x ROI on a blended attribution model.

If Facebook Exchange is not part of your retargeting strategy currently, it’s not too late to start. To find companies with access to the inventory, visit the Facebook PMD Directory, click “more options” and check “Facebook Exchange thru Real-Time Bidding.”

2. Beef up your online presence. During the holidays, it’s not uncommon for CPMs to rise with increases in online browsing and advertiser competition in the space. To make sure your brand stays top-of-mind, increase CPMs to ensure you’re still eligible for the highest-quality placements. In addition, increase frequency cap, or the number of times a day a user will see your ads. Because online shoppers tend to visit a plethora of sites in their research process, you’ll want to make sure your ad still makes the page!

3. Be specific! Include holiday-themed graphics and sale messaging, if applicable. In their 2011 Anatomy of Black Friday study, NPD found “almost 65% of tech shoppers actually ponied up for a product because they found it on sale.” With timely graphics and offers, shoppers will be more likely to engage with your ad, site and, ultimately, product offering.

Leverage the low hanging fruit of the holiday season when shoppers bounce from site to site looking for the perfect purchase. With smart messaging and a little bit of retargeting, shoppers could be more likely to click that coveted “buy” button.

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Watch: AB Testing Ideas for E-Commerce Sites

In a webinar last week, we shared ideas for how e-commerce sites can use AB testing to improve their conversion rates this holiday season. As site traffic peaks for many businesses between November and February, so does the potential for fast results from AB tests. Watch how simple AB tests can go a long way for your business during the holiday season and beyond.

3 takeaways from this webinar:

  • The benefits of testing during the holiday season
  • A list of versatile and easy-to-execute testing ideas
  • How to tailor AB tests for mobile and tablet devices

Are you an e-commerce site? What types of tests are you running this holiday season?

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ZAGG Doubles Down on Simple Image Test for 40% Revenue Increase

Background

ZAGG is one of the largest e-commerce sites for mobile electronic accessories. After success selling the invisibleSHIELD in 2006, ZAGG has grown with the industry into a leading online marketplace for mobile device accessories of all types.

Challenge and Goals

The product pages on ZAGG.com presently utilize three types of imagery for product display: static images, video and 360º product images. The original design of ZAGG’s product pages placed the static product image as the default for visitors. ZAGG’s conversion and usability analyst, Kollin Kilian, ran an A/B test to determine whether presenting the video or static image as the default on the product page led to more clicks on the “add to cart” button. He found that showing the video as the default yielded a 27% increase in revenue per visitor. Not satisfied with this testing victory, ZAGG looked for further optimization opportunities.

“The video default was selling, but you always want to be testing,” Killian says.

Equipped with Optimizely and their existing video and photo assets, ZAGG set out to design a layout with an even higher conversion rate than its predecessor.

Hypothesis

Killian constantly looks to other e-commerce sites for ideas on product page design. He found 360º imagery to be a popular format and decided to test out how ZAGGs product pages would perform with that view as the default. The team’s instinct favored video as it has been a core part of their successful product strategy – however, Killian and the team thought 360º imagery could potentially be the perfect balance between static images and video.

Original

Original page with product video

Variation

Variation page with 360º image

Solution

On the first experiment with the product page, ZAGG was quickly able to learn that the video outperformed the static image. Having already built the simple test in Optimizely, all it took was a few minutes to duplicate the experiment and add a variation that set the 360º product image as the default.

“Optimizely is too simple not to use,” Killian says. “With a couple clicks you can measure engagement, revenue, and set up multiple event tags throughout the page to see how people are navigating through it”.

Results

In the first test, using the video as the default increased revenue per visitor by 27%. The second test which placed the 360º image as the default increased ZAGGs revenue per visitor an additional 12%.

The results show that using the 360º image increased ZAGG’s revenue per visitor by 12%.

Conclusion

Killian was delighted to uncover an additional revenue gain that required virtually no additional resources to test and implement. The simple change to the 360º image as the default resulted in a near 40% increase in revenue.

ZAGG’s experience demonstrates the value of A/B tests that don’t require new resources. Gains can emerge from tests that utilize repurposed content. While your development team is exploring new product ideas to build and test, you may uncover big conversion wins by applying the resources you have available in fresh ways. ZAGG demonstrates that until new features can be developed, there’s still a valuable opportunity to refine and improve conversions on your site using the resources you have today.

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