Ricky Raykhenberg, the first hire to do customer support at Optimizely – support that doesn’t suck.
At Optimizely we pride ourselves on quality of support for every customer, no matter the level. We’ve experienced tremendous growth since starting in 2010 and the support we provide all of our clients is a huge part of that. Sometimes our group doesn’t receive the glory that engineering gets when they develop an amazing feature, or the sales team hears when they close a big deal. Our team doesn’t get to ring the gong when we answer a tough question about a customer’s test. Enabling customers to be successful is what drives my group. Every day I see how hard the people around me work to present a positive image of the company to existing and potential clients. It’s our job to delight everyone who interacts with us.
