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Optimizely Blog

Tips & Tricks for Building Your Experimentation Program

Sick of searching for the perfect stock photo? Read this.

Testing Theory: Academic Studies You’ll Actually Use is a series that provides practical testing ideas based on the study of how people make decisions (formally known as behavioral economics). Photos have the power to greatly influence conversions and engagement, but testing them is tricky. There are so many potential images you could be using, how […]

“Is it done yet?” Getting real about calling a test

Updated May 8, 2014 Optimizely is a product that was created so that anyone—regardless of technical ability—could run A/B tests on their website. We know that getting up and running with a testing tool is only half the battle. In order to truly excel with website optimization, you also need to understand how to interpret […]

Why A Great Customer Support Team Generates Successful Customers

Why A Great Customer Support Team Generates Successful Customers

I was the first person hired to do customer support at Optimizely. This was two years ago when the company consisted of two co-founders and two engineers. It’s a good sign that even at the very beginning customer support was a top priority. I came from a technical background and didn’t have too much experience working with customers directly. This gave me an opportunity to approach my position from a new perspective.