Why A Great Customer Support Team Generates Successful Customers

Ricky Rayhkenberg, the first hire to do customer support at Optimizely – support that doesn't suck.

I was the first person hired to do customer support at Optimizely. This was two years ago when the company consisted of two co-founders and two engineers. It’s a good sign that even at the very beginning customer support was a top priority. I came from a technical background and didn’t have too much experience working with customers directly. This gave me an opportunity to approach my position from a new perspective.