Testing Your Messages: Framing for Increased Conversions

Testing Theory: Academic Studies You’ll Actually Use is a series that provides practical testing ideas based on the study of how people make decisions (formally known as behavioral economics).

A common piece of advice in the AB testing space is to test headlines and images to find the combination that yields maximum value. But there are endless possibilities and it’s not feasible to test them all, so how do you focus your tests on only the content that’s most likely to have an impact? Having a good hypothesis of why a change will be effective is key, and one such theory is framing.

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Optimizely is Heating Up with ClickTale and Crazy Egg

Heat maps are an incredible asset to website optimization.

Whether it’s actual mouse movements, concentration of clicks, or scrolling patterns, heat maps convey a story numbers cannot express. Pairing information from a heat map of your web page with the ability to optimize that page with A/B testing is a match made in conversion heaven. Thus, we are excited to announce one-click integration with two leading heat map services, ClickTale and Crazy Egg is now available for all Optimizely customers.

Optimizely announces one-click integration with heat map services, ClickTale and Crazy Egg.

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‘Tis the Season – to Make Sure Your Retargeting is Holiday-Ready

This is a guest post from Jonathan Lau, content and marketing manager at AdRoll, a leading retargeting platform.

Image source icanhascheezburger.com

It’s go time for marketers! While customers are busy wading through department stores bursting with decorations or beginning to research potential present ideas for grandma online, marketers are executing strategy carefully-devised many months ago.

A marketer’s preparation comes from experience. Black Friday, Cyber Monday and the weeks leading up to Christmas comprise one of the most, if not the most, busy and lucrative periods all year. In 2011, ComScore reported that “consumers in the U.S. spent $816 million online on Black Friday, a 26% increase over 2010’s Black Friday.” Just a few days ago, they reported, “online retail spending reached $41.9 billion for [Q3], up 15% versus a year ago.” Based on these reports, we can only expect stronger numbers this year.

Optimizely customers are data-driven decision-makers looking to get the most out of their site through testing. Here at AdRoll, we know that every advertiser is on the lookout for data-driven tips and tricks to boost their ROI. To that end, if you’re using retargeting in your marketing mix, you’ll want to take a few moments to optimize your campaigns before the mad holiday frenzy!

1. Integrate your approach. Campaigns targeting multiple networks ensure that your ad reaches your audience in as many places as possible. Earlier this year, Facebook launched Facebook Exchange (FBX), opening up advertising powered by first-party data, such as retargeting, to their 1 billion monthly users. AdRoll was one of the select companies granted access to FBX inventory and has served hundred of campaigns since with great success. Our initial results yielded 16x ROI on a blended attribution model.

If Facebook Exchange is not part of your retargeting strategy currently, it’s not too late to start. To find companies with access to the inventory, visit the Facebook PMD Directory, click “more options” and check “Facebook Exchange thru Real-Time Bidding.”

2. Beef up your online presence. During the holidays, it’s not uncommon for CPMs to rise with increases in online browsing and advertiser competition in the space. To make sure your brand stays top-of-mind, increase CPMs to ensure you’re still eligible for the highest-quality placements. In addition, increase frequency cap, or the number of times a day a user will see your ads. Because online shoppers tend to visit a plethora of sites in their research process, you’ll want to make sure your ad still makes the page!

3. Be specific! Include holiday-themed graphics and sale messaging, if applicable. In their 2011 Anatomy of Black Friday study, NPD found “almost 65% of tech shoppers actually ponied up for a product because they found it on sale.” With timely graphics and offers, shoppers will be more likely to engage with your ad, site and, ultimately, product offering.

Leverage the low hanging fruit of the holiday season when shoppers bounce from site to site looking for the perfect purchase. With smart messaging and a little bit of retargeting, shoppers could be more likely to click that coveted “buy” button.

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3 Essential Tips for Testing Online Forms

We are excited to have Jeff Blettner, a web designer and conversion optimization specialist from Formstack as our guest blogger for today. Formstack is a leading online form builder. As forms are an easy target for CRO efforts, we are pleased to feature his insights.

Working at Formstack, I’ve seen first-hand how important online forms are to businesses, large and small. It’s where visitors sign up, leads are generated, and sales are transacted. And as a result, there’s been a proliferation of best practices for online forms that have been developed and discussed across the web. But from what I’ve found in my own testing is that there are three key elements that create huge impacts for online forms.

1. Call to Action

As a designer I get so wrapped up in how a page looks, and I think less about what it is actually “saying.” Is it balanced? Are the graphics sharp? Do the colors mesh? While all of these things are important, they’re not going to “speak” to the user as well as your call to action.

The topic of call to actions (CTA) is such a large subject, so for the purpose of this post, we’ll focus on call-to-action tips specifically in forms.  Check out this post for 10 simple tips on writing CTAs.

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