“Best practices” tends to be used as a catch-all phrase often thrown around in the world of web design. When uttered, it’s almost as if design decisions are blessed with the ultimate guarantee of success— though this can prove to be a false truth in some situations, as Creative Market recently found out. Creative Market […]
Your customers are connecting with your company across multiple touchpoints and expecting a lot more from these interactions than ever before. To stay competitive and relevant, you need to be able and willing to adapt quickly to customer expectations and industry trends. That means getting ahead of your customers’ needs and delivering memorable experiences. That’s […]
Reid Hoffman has popularized the notion of multiple “founding moments” in the life of a company: the key inflection points when leaders decide to change a path in order to better, or more quickly, realize their mission. Today is one of those moments. We have hired Jay Larson to succeed me as our CEO! I […]
Measuring the true influence of your marketing initiatives on business growth has always been a tricky undertaking, especially in today’s multi-touch, hyper-competitive, lightning-paced digital marketplace. However, the practice of experimentation has become increasingly valuable in helping companies to solve this dilemma by allowing them to test, iterate, and ultimately double-down on the tactics that are […]
As customer expectations rise, the ability to deliver both tailored offers and content that reflect customer interests consistently is becoming imperative. Those organizations that successfully take the first, easier steps of providing consistent cross-channel messaging as well as leveraging on-site behavior will gain confidence in personalization techniques and develop an appetite for further investing in […]
There’s nothing more annoying than browsing online, clicking an ad you’re interested in, and being directed to a poorly designed landing page that doesn’t offer you what was promised in the ad. People are impatient. If your landing page doesn’t correspond to the ad they clicked or they can’t easily see the benefits offered and […]
Before joining Optimizely, I spent six years at Google working on the Search Quality Team. Experimentation was a core tenet of our development process: every change to Google search results was A/B tested on a small fraction of users before launching to everyone. During my time there we made thousands of improvements to Google’s search […]
The total volume of online transactions has grown at breakneck speed over the last decade, and is showing no signs of slowing down, as consumers increasingly purchase products, services and content on the web. In fact, it is estimated that there will be over 2 billion digital buyers worldwide by 2019. However, shopping-cart abandonment is […]
Volaris, an ultra low-cost airline based in Mexico City that transports an average of 15M travelers annually. Volaris’ commitment to customer service and the company’s deep understanding of their travelers’ needs distinguishes them from other airlines. However, being the second largest airline in the region, the company faces stiff competition from rival airlines looking to […]
One of the most common and mundane questions people ask about conversion optimization is “what should I test?” Usually, this is the wrong question to begin with. Good experimentation tends to be hypothesis-driven, led by quality research and a solid reason for experimentation. Starting off with the “what should I test” question tends to lead […]
